The company said its equipment undergoes regular upgrades and that its records are available for inspection by government authorities. Coempt’s clarification came after concerns were raised over alleged irregularities and technical vulnerabilities in the evaluation process of Class 12 answer sheets.
Company denies allegations over scanner quality
Coempt rejected allegations that tender conditions were changed to allow the use of low-quality scanning equipment. The company said the scanners used for the OSM process are widely used across the industry and meet required standards.
“The scanners used by Coempt are standard, industry-grade models utilised across the sector. We upgrade our hardware year-on-year, and the scanning resolution is perfect,” the company added.
The firm also said it is ready to share its records for examination and scrutiny by the concerned authorities.
Coempt explains blurred answer sheet issue
Addressing complaints about unclear or blurred images of answer sheets, the company said such cases are being reviewed in coordination with the relevant evaluation authorities.
On the incident where a CBSE student reportedly received another candidate’s answer sheet, Coempt said the issue was related to the physical scanning process and not a software failure.The company suggested that the initial review pointed towards a manual error during the scanning process.
“We have identified the location and the individual who conducted the scanning. We have verified 100 per cent that, technologically, there is no error in this case,” the company stated.
Nearly 95% answer sheets delivered, says firm
Coempt said that despite some isolated issues, answer sheets requested by students have already been provided to nearly 95% of applicants.
The company said the problems reported were limited cases and that the overall system continued to function for a large number of students.
Coempt responds to ethical hacker breach claim
The company also addressed the reported security breach involving a 19-year-old ethical hacker who claimed to have accessed the Coempt platform.
Coempt said the hacker accessed a testing server and not the live system used for client operations.
“It’s used for internal purposes, with dummy tests and has public access,” it said.
The firm maintained that its operational systems are secure and that no student information or core technical infrastructure was affected.
Company says it handles crores of answer booklets annually
Coempt came under scrutiny after allegations of irregularities and security concerns emerged around the CBSE On-Screen Marking system.
The company currently provides services to more than 35 universities and institutions across India. It said its platforms process around two crore answer booklets every year through services including digitisation, on-screen marking, AI-assisted evaluation and question paper management.
(Inputs from agencies)