According to an official statement, the meeting focused on strengthening governance, improving ease of doing business, enhancing digital integration, effective grievance redressal and ensuring time-bound implementation of key maritime initiatives through a structured and accountable institutional mechanism.
The statement said the minister directed officials to establish a structured and time-bound mechanism for expeditious disposal of grievances, court cases, legal matters and all ministry-related pending issues.
A dedicated monitoring and coordination committee will be constituted to conduct periodic reviews, ensure accountability and facilitate the timely resolution of all pending matters, it added.
Emphasising citizen-centric governance and stakeholder responsiveness, Sonowal said that the grievance redressal systems must focus not merely on procedural disposal but on actual ground-level resolution.
Sonowal instructed departments to strengthen monitoring frameworks and ensure effective follow-up on all public representations and stakeholder concerns.
In a major push towards digital governance and ease of doing business, the ministry also decided to develop an integrated digital platform and mobile application under the aegis of the Directorate General of Shipping.The proposed platform will provide enhanced stakeholder interface, real-time service delivery, digital documentation, grievance redressal and integrated maritime services through a unified digital infrastructure.
The meeting also focused extensively on leveraging artificial intelligence, digital systems and data-driven governance for improving operational efficiency, transparency and service delivery across the maritime sector.
Sonowal instructed officials to accelerate technological integration and strengthen institutional data-sharing mechanisms for better monitoring and policy outcomes.