In a written reply to the Rajya Sabha, Minister of State for Communications, Pemmasani Chandra Sekhar, said as per the Telecom Regulatory Authority of India (Trai) quality of service (QoS) regulation, wherever the prescribed QoS benchmarks are not met, the explanation of the service provider for non-compliance is called for.
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After considering the response, the regulator imposes financial disincentives on the service provider concerned, the minister said.
According to details shared by the minister, a maximum penalty of Rs 57.5 lakh was imposed on BSNL, followed by Rs 48 lakh on Airtel, Rs 37 lakh on MTNL, Rs 31 lakh on Vodafone Idea, and Rs 17 lakh on Reliance Jio.