- Hyundai is launching a new mobile service fleet across the United States.
- The vans are upfitted with all the necessary equipment and software to deal with basic maintenance tasks.
- The automaker wants to have 150 active mobile units by the end of the year.
Hyundai’s service department is getting a nice upgrade in the United States, with dozens of mobile service vans hitting the streets to make life a little easier for owners.
After a successful dealer pilot, Hyundai will expand its new mobile service fleet to additional dealers nationwide, with a goal of 150 active service vans by the end of the year. The service is similar to what Tesla and Rivian have been offering for a good number of years, where mobile technicians can drive to the owner’s location to try and fix basic problems on the spot.
Hyundai Mobile Service van
Photo by: Hyundai
Hyundai said its mobile service vans are upfitted with all the necessary equipment, software, and Dealer Management System (DMS) integrations, and that the people heading out for field fixes are factory-trained technicians. The parts used during service visits are genuine Hyundai.
As for what the mobile technicians can actually do, the automaker said that the service vans can handle approved maintenance and routine repairs, including software updates, tire rotations, service campaigns, brake pad and rotor replacements, washing and detailing, and oil changes for combustion cars.
To make a mobile service appointment, owners can schedule the visit directly on a participating dealer’s website.
“Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing a convenience-driven service innovation,” said Michel Poirier, vice president, aftersales and customer experience, Hyundai Motor America. “This modern, seamless approach aligns with contemporary customer expectations for efficient and accessible service experiences.”
Hyundai’s foray into the mobile service industry is likely to make life a little easier for owners who would otherwise need to go to the dealer for basic maintenance or simple repairs. That said, drivers who are unfortunate enough to experience more complicated issues will still need to go to the dealership.